Angkor-Pailin Souvenir Shop owner were awarded “International Star for Quality†on October 31, 2006, with 173 countries participating in this event, by Business Initiative Direction (BID) in Swiss’s Geneva city. BID was begun in the mid-1970 to develop quality award program based on criteria of Q.C 100, a model of Total Quality Management (TQM) and the International Quality Award is internationally recognized as a pattern model.
The Souvenir Shop owner is You Kemhay. She has operated her business since 2001, located in Moa Tse Tong Boulevard. BID committer offered Award to her to play a role in sales of international standard quality product.
She said that 80 percent of her products were produced in Cambodia such as Jewelry, valuable stones and so on. By the way, her products ensure the real quality and not counterfeit. She added that there are many foreign clients, government leaders who visited to Cambodia going into the shop to buy souvenirs.
In 2004, this shop’s owner was given Gold Award on Foreign Tourist Customer Service with high international standard quality from BID committee. The Committee considered that the initiative of small business of managing director has high leadership towards competition with free market. The committee studied origin of products, national identity, management process and data collection management…etc
On 5th February 2007, Ms Kemhay’s Pailin Souvenir Shop in Phnom Pehn sold me a’ruby’ for $10,000 which, according to UK experts, is a ‘spinel’ worth roughly half that amount. The guarantee I was given is false. Despite 2 letters and 2 phone-calls in which a representative of hers said that I would be compensated, I have heard nothing since 8th March and my Visa account has not been credited. I will let this site know when, and if, I am.
On 2nd April 2007, The Pailin Souvenir Shop kindly refunded the difference in value between the spinel and the ‘ruby’. I post this in appreciation of their honesty and thank them for compensating me. John O’Sullivan